MARS Associates Benefits Survey 06-01-2025

We want to improve enrollment, utilization and your understanding of the benefits available to MARS members. Your feedback is valuable and will help us enhance the experience for everyone. Please take 5 minutes to respond to this survey! The deadline to respond is Sunday, June 15th.

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Enrollment and Utilization

For recent enrollees, how satisfied are you with the current enrollment process for MARS benefits?

• Very satisfied
• Satisfied
• Neutral
• Unsatisfied
• Very Unsatisfied

What challenges, if any, did you face during enrollment?

• No challenges
• Timeliness
• Inaccuracy
• Other

If Other, please specify.

How often do you use your MARS benefits?

• 2 to 3 times per year
• 5 to 6 times per year
• Once per year
• Never

Which benefits do you find most valuable?

• Dental
• Vision
• Hearing Aids

What additional benefits would you like to see offered? (better coverage, more options, lower deductibles, etc.)

Understanding and Questions

Do you have any questions or concerns about the benefits currently offered?

How well do you understand the coverage details of your MARS benefits?

• Extremely well
• Good enough
• Probably not
• Definitely not

What resources would help you better understand your benefits?

• Scheduled Semi-Annual Zoom Calls
• Prior to Annual Benefits Signup (In Person)
• Website Documents
• Other

If Other, please specify.

Delta Dental Benefits

Are you currently enrolled in Delta Dental?

• Yes
• No
• No, but interested

What dental services have you used in the last 12 months?

• Annual exam
• Cleaning
• Filling
• Root Canal
• Crown
• Dentures
• Surgery
• Other

If Other, please specify.

Overall, how satisfied are you with the Delta Dental coverage?

• Very satisfied
• Satisfied
• Neutral
• Unsatisfied
• Very Unsatisfied

Do you have any questions or concerns about your Delta Dental benefits?

What improvements would you suggest for the dental benefits?

DeltaVision Benefits

Are you currently enrolled in DeltaVision?

• Yes
• No
• No, but interested

Overall, how satisfied are you with the DeltaVision coverage?

• Very satisfied
• Satisfied
• Neutral
• Unsatisfied
• Very Unsatisfied

would or used

What vision services have you used since January 2025, when we offered DeltaVision?

• Annual Exam
• Contacts
• Glasses
• Surgery
• Specialists
• Other

If Other, please specify.

Do you have any questions or concerns about your DeltaVision benefits?

What would make DeltaVision more useful or accessible to you?

VSP Benefits

Are you currently enrolled in VSP?

• Yes
• No
• No, but interested

Overall, how satisfied are you with the VSP coverage?

• Very satisfied
• Satisfied
• Neutral
• Unsatisfied
• Very Unsatisfied

What vision services have you used in the past 12 months?

• Annual exam
• Contacts
• Glasses
• Surgery
• Specialists
• Other

If Other, please specify.

Do you have any questions or concerns about your VSP benefits?

What would make VSP more useful or accessible to you?

Final Thoughts…

Do you have any additional comments or suggestions to improve the overall benefits program provided by MARS Associates?

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